Privacy Policy

This policy applies to information handled through OraXtend digital channels and customer interactions.

This Privacy Policy describes how OraXtend may collect, use, store, disclose, and otherwise handle personal information when you visit our website, create an account, place an order, subscribe to communications, contact customer support, submit a form, or otherwise interact with us.

OraXtend is a hair-care brand focused on simple, thoughtful products and a clear customer experience. We apply the same principle to privacy: we aim to use personal information only for legitimate business, service, security, and legal purposes.

This policy should be read together with any other notices, terms, return or refund policies, and consent notices presented to you at the time information is collected.

• This policy covers website visitors, customers, account holders, and people who contact or interact with OraXtend through our digital channels.
• We may update or supplement this policy when our services, technology, legal requirements, or data practices change.
• Where another notice specifically applies to a particular activity, that notice will also be relevant to how your information is handled.

We collect information that helps us operate the OraXtend website, fulfil orders, provide support, and keep our services secure.

The information we collect depends on how you interact with OraXtend. Some information is provided directly by you, while other information may be generated automatically when you use our website.

We do not ask for personal information simply because it is available. We seek to collect information that has a reasonable connection to the service or activity involved.

• Name and contact details such as your email address, mobile number, and other details you provide when creating an account or contacting us.
• Shipping and billing information needed to process and deliver an order, issue invoices, handle returns, or provide order support.
• Account information such as login credentials and saved preferences, where an account is available.
• Order and transaction information, including products purchased, order status, amounts, delivery details, and customer-service history.
• Information you voluntarily provide through reviews, feedback, forms, surveys, support requests, or other communications.
• Device and usage information such as IP address, browser type, device characteristics, pages visited, approximate usage patterns, and technical logs.
• Cookie and similar technology information, subject to your available choices and applicable law.

Personal information is used for clear and practical purposes connected with your relationship with OraXtend.

We use personal information to operate OraXtend, complete transactions, communicate with customers, improve our website and services, prevent misuse, and meet applicable legal or regulatory obligations.

Where a particular activity requires your consent under applicable law, we will seek that consent and provide appropriate choices.

• To create and manage your account, where applicable.
• To process orders, payments, invoices, shipping, returns, refunds, and related customer-service requests.
• To send essential communications such as order confirmations, delivery updates, account notices, and service messages.
• To respond to questions, complaints, feedback, and support requests.
• To improve website functionality, product information, customer experience, and operational processes.
• To understand general website usage and performance through appropriate analytics and technical information.
• To detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity.
• To comply with applicable laws, court orders, tax requirements, accounting obligations, and lawful requests from authorities.
• To send promotional communications where permitted and where required consent or another lawful basis has been obtained.

Your purchase information is shared only as needed to complete the transaction and provide the services connected with it.

When you place an order with OraXtend, certain information must move through the systems involved in payment, order processing, packaging, delivery, customer support, returns, and refunds.

OraXtend does not need to store your complete card or banking credentials in order to process an order. Payment details are handled by the payment method or payment service provider used during checkout, subject to that provider's own terms and privacy practices.

• Payment and transaction information may be processed by the payment gateway, bank, wallet, card network, or other payment provider selected at checkout.
• Delivery partners may receive the recipient name, delivery address, phone number, order reference, and other information reasonably necessary to deliver the package.
• Customer-support and return information may be used to verify an order and resolve a request.
• We retain transaction and order records for business, accounting, fraud-prevention, customer-service, and legal purposes for the period reasonably required.

Cookies help OraXtend remember essential settings, understand website performance, and improve the browsing experience.

OraXtend may use cookies, local storage, pixels, tags, and similar technologies. Some are essential to the operation of the website, while others may support analytics, preferences, security, or marketing activities.

Your browser may allow you to control or block certain cookies. Where applicable, OraXtend may also provide an on-site consent or preference mechanism. Blocking essential technologies can affect features such as login, cart, checkout, or other website functions.

• Essential technologies help keep login, cart, checkout, security, and core website functions working.
• Preference technologies can remember settings or choices so you do not have to repeat them.
• Analytics technologies can help us understand page performance, traffic patterns, and technical issues.
• Marketing or advertising technologies, if used, may help measure campaigns or show more relevant communications and are subject to applicable consent requirements.

OraXtend does not sell personal information as a product. Information may be shared when it is necessary to operate the business or comply with the law.

We may disclose personal information to carefully selected service providers and other parties when there is a legitimate operational, contractual, security, or legal reason to do so.

Service providers are expected to handle information according to their role, contractual obligations, and applicable privacy requirements. We do not authorize service providers to use your information for unrelated purposes merely because we need their services.

• Payment and financial service providers involved in processing transactions.
• Shipping, logistics, courier, warehousing, and delivery partners needed to fulfil an order.
• Technology, hosting, security, analytics, communication, customer-support, and infrastructure providers that help us operate OraXtend.
• Professional advisers such as accountants, auditors, lawyers, insurers, or consultants where reasonably necessary.
• Government authorities, regulators, courts, or law-enforcement bodies where disclosure is required or permitted by applicable law.
• A successor, purchaser, or other relevant party in connection with a merger, restructuring, financing, sale, or transfer of part of the business, subject to applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle.

OraXtend takes reasonable steps to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction. The exact security controls may vary depending on the system, service provider, type of information, and operational requirements.

No website, online service, or method of transmission can be guaranteed to be completely secure. For this reason, we also encourage customers to use strong passwords, protect their devices, and contact us promptly if they suspect unauthorized account activity.

• Use of HTTPS or other appropriate encryption in relevant parts of the website and data flow.
• Access controls intended to limit information access to authorized personnel and service providers.
• Reasonable monitoring, logging, backups, and operational safeguards where appropriate.
• Security and software maintenance practices designed to reduce avoidable vulnerabilities.
• Procedures for investigating suspected security incidents and taking appropriate corrective action.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Retention periods vary because different information serves different purposes. For example, order and accounting records may need to be kept longer than a marketing preference or a temporary technical log.

When information is no longer reasonably required, we may delete it, anonymize it, aggregate it, or otherwise dispose of it securely, subject to legal, accounting, fraud-prevention, dispute-resolution, and operational requirements.

• Account information may be retained while an account remains active or for a reasonable period needed to manage account-related obligations.
• Order, invoice, payment, tax, and accounting records may be retained for periods required by applicable law or legitimate business requirements.
• Customer-support and complaint records may be retained for a reasonable period to resolve disputes, maintain service history, and improve support.
• Marketing preferences and unsubscribe information may be retained where necessary to respect your communication choices and prevent unwanted re-subscription.
• Security and technical logs may be retained for a reasonable period for fraud prevention, troubleshooting, auditing, and security purposes.

You can contact OraXtend about access, correction, deletion, consent, or other privacy-related requests, subject to applicable law.

Depending on applicable law and the nature of the information, you may have rights or choices concerning your personal information. These can include requesting access to information we hold about you, asking us to correct inaccurate information, requesting deletion where legally available, or withdrawing consent for processing that relies on consent.

Some requests may be limited where we have a lawful reason to retain or process information, such as completing an order, preventing fraud, meeting tax or accounting obligations, resolving a dispute, or complying with a legal requirement.

• You may update certain account or contact details directly through available account features.
• You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the communication.
• You may contact us to request access, correction, deletion, withdrawal of consent, or other privacy assistance where applicable.
• We may need to verify your identity before completing a privacy request so that personal information is not disclosed to the wrong person.
• We aim to respond to valid requests within the timeframe required by applicable law.

OraXtend does not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.

Our website and products are intended to be used in accordance with applicable age requirements. We do not knowingly request personal information from children in circumstances where collection would be unlawful.

If you believe a child has provided personal information to OraXtend in a way that is not permitted, please contact us so that we can review the situation and take appropriate action.

• Parents or guardians can contact OraXtend about information they believe may have been submitted by a child.
• Where we determine that information was collected unlawfully or without required authorization, we may take reasonable steps to delete or otherwise handle it as required by applicable law.

Privacy practices can evolve as OraXtend grows, introduces new features, or responds to legal and technology changes.

We may update this Privacy Policy from time to time. The latest version will be published on this page with a revised Last Updated date.

If a change is material and applicable law requires additional notice or consent, we will provide the notice or seek consent through an appropriate channel. We encourage you to review this page periodically so you remain familiar with the current policy.

• The Last Updated date identifies the current published version.
• Material changes may be communicated through the website, email, account notices, or another appropriate method where required.
• Your continued use of the website after an updated policy becomes effective will be handled in accordance with applicable law and the updated policy.

For privacy questions, requests, complaints, or concerns, please contact us using the details published on this page.

If you have a question about how OraXtend handles personal information, want to make a privacy request, or believe your information has been used in a way that concerns you, please contact our privacy contact.

Please include enough information for us to understand your request. We may ask for reasonable verification before providing account-specific information or completing a request.

• Privacy email: privacy@oraxtend.com.
• Use the same email address for privacy requests, correction or deletion requests, consent-related questions, or concerns about personal information.
• If your request relates to an order, including your order reference can help us respond more efficiently.