Returns & Refund Policy

Returns are accepted only when a product arrives damaged, leaking, or defective.

To protect product hygiene and quality, OraXtend does not accept general change-of-mind returns. A return request is eligible only when there is a genuine product or delivery issue that meets the conditions listed below.

• The item is damaged, leaking, or defective upon delivery.
• You notify OraXtend within 24 hours of delivery.
• You provide a clear and continuous unboxing video as proof.
• The product is unused and remains in its original packaging.
• You provide the relevant order details so the request can be verified.

A complete unboxing video is mandatory for every return request.

The unboxing video helps us verify the condition of the package and product at the time it was received. The video should be continuous and should not begin after the package has already been opened.

• Start recording before opening the package.
• Clearly show the unopened outer package and shipping condition.
• Continue recording while opening the package and inspecting the product.
• Make sure the product condition and any damage, leakage, or defect are visible.
• The video should be clear enough for our team to review the issue.
• Without the required unboxing video, the return request will not be accepted.

If your product meets the return criteria, follow these simple steps.

Please contact us as soon as possible after delivery. Our team will review the order information, the reported issue, and the unboxing video before confirming whether the return is eligible.

• 1. Contact us at info@oraxtend.com within 24 hours of delivery.
• 2. Share your order number or other relevant order details.
• 3. Clearly describe the damage, leakage, or defect.
• 4. Share the complete unboxing video for verification.
• 5. Wait for our confirmation and return instructions.
• 6. Once the return is approved, follow the instructions provided by our support team.

OraXtend does not provide refunds for returned products.

Our policy is replacement-based rather than refund-based. This means an approved return does not result in money being returned to the original payment method, store credit, wallet credit, or any other form of refund.

• We do not offer refunds.
• We do not provide cash refunds or payment-method reversals for approved returns.
• An approved eligible return is handled through replacement of the same product.
• Replacement is subject to verification of the reported issue and availability of the same product.
• Where a replacement is approved, the replacement product will be delivered within 5 to 7 working days.

When a return is approved, the remedy is a replacement of the same product.

After verification, we will arrange the replacement or provide the required instructions for returning the affected product. The replacement is intended to resolve genuine damaged, leaking, or defective-item issues covered by this policy.

• Replacement is for the same product that was originally ordered.
• Replacement is provided only after the return request is verified and approved.
• The expected replacement delivery period is 5 to 7 working days.
• Replacement timing may depend on verification, product availability, and delivery conditions.
• This policy does not provide an option to convert an approved replacement into a cash refund.

The following situations are not eligible for return under this policy.

Returns are limited to genuine damaged, leaking, or defective products reported within the required 24-hour period and supported by the mandatory unboxing video.

• Opened or used products that are not being reported as an eligible damaged or defective item.
• Products without the required continuous unboxing video.
• Return requests submitted more than 24 hours after delivery.
• Products where the original packaging and relevant verification evidence are unavailable.
• Change-of-mind, preference, or other non-defect reasons for requesting a return.
• Requests that do not satisfy the verification requirements of this policy.