Terms & Conditions

Using OraXtend means you agree to follow these Terms & Conditions.

By accessing or using the OraXtend website, creating an account, placing an order, purchasing a product, or otherwise interacting with our services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them to the extent permitted by applicable law.

These terms apply to website visitors, customers, account holders, and other users of OraXtend services. If you do not agree with these terms, please do not use the relevant service or place an order.

Our Privacy Policy, Shipping Information, and Return & Refund Policy may contain additional terms relevant to specific activities. Where those policies apply, they should be read together with these Terms & Conditions.

• These terms apply to the OraXtend website and services made available through it.
• Additional policies may apply to specific activities such as privacy, shipping, returns, refunds, promotions, or payments.
• If a specific policy conflicts with these general terms, the more specific policy will apply to the extent of that conflict, subject to applicable law.

Please use the OraXtend website lawfully and provide accurate information when you interact with us.

You may use OraXtend only for lawful purposes and in a manner that does not interfere with the website, our services, our systems, or the rights of other people.

If you create an account or provide information while placing an order, you agree to provide information that is accurate and reasonably up to date. We may take reasonable steps to protect the website and our customers from misuse, fraud, unauthorized access, or other harmful activity.

• You must use the website in compliance with applicable laws and regulations.
• You must not attempt to gain unauthorized access to accounts, systems, databases, or administrative areas.
• You must not introduce malware, malicious code, automated attacks, or other harmful technology.
• You must not use the website to impersonate another person or provide knowingly misleading information.
• You must not interfere with the normal operation, security, or availability of the OraXtend website.

If you create an account, you are responsible for keeping your account information secure.

Where account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

Please contact OraXtend promptly if you believe your account has been accessed without authorization. We may suspend or restrict an account when reasonably necessary to protect customers, the website, our business, or comply with applicable law.

• Keep your password confidential and use a reasonably strong, unique password.
• Keep your email address, phone number, and other account details reasonably current.
• Do not knowingly share your login credentials with another person.
• Notify us promptly if you suspect unauthorized account access or suspicious activity.
• We may suspend or terminate an account involved in fraud, abuse, security violations, or material breaches of these terms.

OraXtend aims to provide clear information about its hair-care products, ingredients, and usage.

OraXtend offers hair-care products such as hair oils, anti-hair-fall hair oils, protein shampoos, anti-hair-fall protein shampoos, and anti-hair-fall conditioners. Product availability, packaging, formulations, names, sizes, and other details may change over time.

We make reasonable efforts to keep product descriptions, ingredient information, images, prices, and usage information accurate. Minor differences may occur between product images and the physical product because of photography, screens, packaging updates, printing, or manufacturing variations.

• Please read the ingredient list and usage instructions before using a product.
• If you have known allergies, sensitivities, a medical condition, or concerns about a particular ingredient, seek appropriate professional advice before use.
• Individual results from hair-care products can vary from person to person.
• Product information on the website is not intended to diagnose, treat, cure, or prevent a disease unless expressly stated and lawfully supported.
• OraXtend may update product information, packaging, formulations, or availability when reasonably necessary.

An order placed on the website is subject to availability, verification, and acceptance.

When you place an order with OraXtend, you are submitting a request to purchase the selected products. An order may be subject to verification, stock availability, payment confirmation, address validation, pricing accuracy, and other reasonable checks.

We may cancel or decline an order where there is a genuine reason such as an out-of-stock product, an obvious pricing or listing error, suspected fraud or misuse, duplicate or abusive orders, or an inability to fulfil the order. If an order is cancelled after payment has been received, the applicable amount will be handled according to the relevant payment and refund process.

• The price displayed at the time an order is accepted will generally apply to that order, subject to obvious errors or applicable law.
• Order confirmation, dispatch, or payment messages do not necessarily prevent cancellation where a legitimate verification or fulfilment issue is subsequently identified.
• We may contact you when additional information is reasonably required to process an order.
• Please check your order details, delivery address, phone number, and selected products before completing checkout.

Prices and payment requirements are shown during the purchasing process.

Prices displayed on OraXtend are shown in Indian Rupees unless another currency is specifically stated. Applicable taxes, discounts, promotional offers, and delivery charges are handled as displayed during the checkout process.

Online payments may be processed through third-party payment service providers. OraXtend does not need to store your complete card credentials in order to process a transaction. The payment provider may apply its own terms, privacy practices, and security requirements.

• Payment must be successfully authorized or otherwise completed using an available payment method before an order can be fulfilled, unless a supported alternative such as Cash on Delivery is offered for that order.
• Promotional codes and offers may have separate eligibility conditions, validity periods, usage limits, or exclusions.
• If a transaction is reversed, declined, duplicated, or otherwise disputed, the relevant payment provider may need to be involved.
• If a payment is debited but the corresponding order is not successfully completed, the amount will be handled through the applicable payment or refund process.

Delivery timelines are estimates and may vary by destination and circumstances.

Orders are prepared and delivered through the shipping and logistics arrangements used by OraXtend. Delivery estimates depend on the destination, order processing, courier capacity, weather, public holidays, operational disruptions, and other circumstances beyond reasonable control.

The detailed delivery commitments, applicable areas, charges, tracking information, and exceptions are described in the OraXtend Shipping Information page and may be updated from time to time.

• You are responsible for providing an accurate and complete delivery address and reachable contact details.
• Delivery timelines are estimates unless an express or guaranteed service is specifically stated.
• Tracking information may be provided when the applicable logistics service supports tracking.
• Delays caused by incorrect addresses, unavailable recipients, natural events, public disruptions, courier issues, or other circumstances outside reasonable control may affect delivery.
• Any applicable shipping charges, delivery restrictions, or special conditions will be shown or communicated as appropriate.

Returns and refunds are handled according to the OraXtend Return & Refund Policy.

If you need to return a product, request a refund, or report a damaged, defective, incorrect, or incomplete order, the request will be handled according to the current OraXtend Return & Refund Policy.

Because OraXtend sells personal hair-care products, hygiene, safety, product condition, and applicable return requirements may affect whether an item is eligible for return or replacement. Please do not send a product back without following the applicable return instructions.

• Return eligibility depends on the applicable Return & Refund Policy and the condition of the product.
• Some opened, used, damaged-by-customer, or otherwise ineligible products may not qualify for return unless applicable law requires otherwise.
• For damaged, defective, incorrect, or incomplete deliveries, customers should contact OraXtend promptly with the relevant order details and supporting information.
• Approved refunds are generally processed through the applicable payment or refund method and may take additional time to appear in the customer account.

Promotional offers are subject to their stated terms and eligibility requirements.

OraXtend may occasionally provide promotional codes, discounts, bundles, limited-time offers, or other benefits. Each offer may have its own validity period, eligibility requirements, exclusions, minimum order value, usage limit, or product restrictions.

Unless expressly stated otherwise, promotional offers cannot be combined or exchanged for cash and may be withdrawn or changed where reasonably necessary, subject to applicable law.

• Only eligible customers and orders may use a particular promotion.
• A coupon may be limited to one use per customer, account, order, or other stated condition.
• Promotions may exclude certain products, categories, shipping charges, or other fees.
• If an order is cancelled or returned, the treatment of a promotional discount will follow the applicable offer and refund terms.
• OraXtend may correct an obvious promotional or pricing error.

Please keep reviews and other submissions genuine, lawful, and respectful.

If you submit a review, rating, testimonial, photograph, feedback, question, or other content to OraXtend, you remain responsible for the content you provide.

By submitting content, you grant OraXtend a non-exclusive, worldwide, royalty-free permission to use, reproduce, display, adapt, or publish that content for legitimate business, customer-service, website, product, or marketing purposes, subject to applicable law and any specific consent requirements that apply.

• Reviews should reflect a genuine experience and should not knowingly contain false or misleading claims.
• Do not submit content that infringes another person's copyright, trademark, privacy, publicity, or other rights.
• Do not submit unlawful, threatening, abusive, discriminatory, defamatory, obscene, or malicious material.
• Do not upload another person's personal information without an appropriate lawful basis or permission.
• OraXtend may moderate, decline, remove, or limit user content where reasonably necessary or permitted by law.

OraXtend content, branding, design, and materials are protected by applicable intellectual-property laws.

The OraXtend name, logo, website design, written content, product descriptions, graphics, photographs, videos, software, page layouts, and other original materials are owned by OraXtend or used under appropriate rights or licences, except where otherwise stated.

You may access and use the website for personal and lawful shopping or informational purposes. You may not reproduce, modify, distribute, commercially exploit, scrape, reverse engineer, or republish protected material without appropriate permission, except where a right cannot lawfully be restricted.

• Do not copy or reproduce OraXtend website content for commercial use without written permission.
• Do not use OraXtend branding or trademarks in a way that suggests an unauthorized relationship, endorsement, or affiliation.
• Do not remove copyright, trademark, attribution, or other proprietary notices where they are lawfully included.
• If you believe material on the website infringes your rights, contact OraXtend with sufficient details for review.

Responsible use protects the OraXtend community, website, and customers.

You agree not to misuse the website, ordering systems, account functionality, payment processes, promotional offers, customer-support channels, or any other OraXtend service.

Where permitted by law, OraXtend may take reasonable action to investigate suspected abuse, restrict access, cancel affected transactions, preserve evidence, or refer serious matters to appropriate authorities.

• Fraud, payment abuse, chargeback abuse, coupon abuse, or intentional manipulation of orders.
• Unauthorized access attempts, security testing without permission, malware, scraping, or automated abuse that harms or burdens the website.
• Creating accounts or submitting information for deceptive, unlawful, or abusive purposes.
• Interfering with another customer's account, order, privacy, or use of the website.
• Attempting to exploit technical, pricing, inventory, promotional, or other system errors for an improper benefit.

Online services can occasionally be affected by maintenance, technical issues, or third-party dependencies.

We aim to keep the OraXtend website reliable and useful, but we do not promise that every page, feature, product listing, or service will always be available, uninterrupted, or free from technical errors.

The website may depend on third-party services such as payment processors, logistics providers, hosting infrastructure, analytics services, communication systems, or external websites. Those third parties may have their own terms and policies.

• Planned maintenance, software updates, infrastructure problems, network failures, or other technical issues may temporarily affect availability.
• Third-party websites and services are controlled by their respective providers.
• OraXtend is not responsible for third-party content or policies merely because a link or integration is available through our website.
• We will take reasonable operational steps to restore affected services when appropriate.

This section explains important limits that apply to the extent permitted by applicable law.

OraXtend provides its website and services subject to the rights, guarantees, and obligations that cannot lawfully be excluded or limited. Except where applicable law requires otherwise, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Product information is provided to help customers make informed purchasing decisions. Hair-care outcomes can vary between individuals, and OraXtend does not guarantee a particular personal result from a product.

To the extent permitted by applicable law, OraXtend will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or services. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

• Nothing in these terms removes statutory consumer rights or other protections that cannot legally be excluded.
• Product results may vary based on individual hair type, condition, routine, usage, and other factors.
• Customers should follow product instructions and seek appropriate professional advice for medical or allergy-related concerns.
• Events beyond reasonable control may affect website availability, order processing, shipping, or other services.

These terms are intended to operate under applicable Indian law, subject to mandatory consumer and other legal protections.

These Terms & Conditions are governed by the laws applicable in India, subject to any mandatory rights or protections available to consumers and other users under applicable law.

If a concern or dispute arises, we encourage customers to contact OraXtend first so that the matter can be reviewed and, where possible, resolved directly. Nothing in this section prevents a customer from exercising a legal right or remedy that cannot lawfully be restricted.

The applicable courts and dispute-resolution forum will be determined in accordance with applicable law and the facts and location relevant to the dispute.

• Customers are encouraged to contact OraXtend before pursuing a formal dispute where practical.
• Mandatory consumer rights and statutory remedies remain unaffected.
• Any dispute-resolution procedure will be subject to applicable law and any mandatory jurisdictional requirements.
• The jurisdiction setting in the admin panel is configurable and should be reviewed by the business before publication.

OraXtend may update these terms when the business, website, services, or legal requirements change.

We may update these Terms & Conditions from time to time to reflect changes in our products, services, website functionality, business operations, or applicable legal requirements.

The latest version will be published on this page with a revised Last Updated date. Where applicable law requires additional notice or consent for a material change, OraXtend will use an appropriate method of communication.

• The Last Updated date identifies the current published version.
• Material changes may be communicated through the website, email, account notices, or another appropriate method where required.
• You should review these terms periodically, particularly before placing a new order.
• If you do not agree with a revised term, your available options may include discontinuing use of the relevant service, subject to applicable law and existing contractual obligations.

For questions about an order, website use, or these Terms & Conditions, please contact OraXtend.

If you have questions about these terms or need help understanding how they apply to a particular order or service, please contact the OraXtend team using the current contact details published on this page.

For faster assistance, include your order number or relevant account details when your request concerns a specific purchase. Do not send passwords, full payment-card numbers, OTPs, or other highly sensitive credentials by email.

• Use the published OraXtend contact channel for terms-related questions.
• Include relevant order information where it helps us identify your request.
• Never share passwords, OTPs, PINs, or complete payment-card credentials with customer support.
• Privacy-related requests should be handled according to the OraXtend Privacy Policy and its designated contact channel.